An Introduction to Emotional Intelligence and the Competencies of an Emotionally Intelligent Employee

by Ciprian Paraschiv on 22nd March, 2016


I want to confess that I really enjoyed sharing, over the past few articles, some great tips I found with time on how to stay productive and build healthy habits at work. You may have known some of the tips, others are part of your daily habits without even knowing they have a name or scientific grounds.

The truth is, you need a certain amount of mental strength to put these kinds of tips to practice. The field of emotional intelligence offers scientific insights on how to build mental strength and emotional capacity, both at a personal and a team level. By intelligently applying our emotions in the right directions, we can turn our most important areas of improvement from a to-do list into productive daily habits.

The best work atmosphere is one in which processes flow naturally and in which anyone can leave its mark on the overall environment. At Dots N’ Bits, leadership is generated and assumed by each one of us. To build and maintain a collaborative environment, we continually learn how to apply our emotions in the right direction.

One of our shared vision is that everybody should feel in tune with himself during office hours. We learned to sustain each other’s efforts by nurturing healthy relationships.

What is emotional intelligence?

Emotional intelligence is the capacity to:

  • be aware of your own and others’ emotions;
  • to understand the signals that emotions send about relationships;
  • and to manage your own and others’ emotions empathetically;

From a leadership perspective, it is the ability to induce positive feelings among co-workers, to create resonance, a fountain of positive elements able to unlock the highest potential in every employee.

The best manner to define emotional intelligence is by bringing into discussion the 4 domains and 18 competencies of an emotionally intelligent employee stated by Daniel Goleman, bestselling author and the one responsible for getting emotional intelligence mainstream.

The Competencies of an Emotionally Intelligent Employee

1. Self-awareness

Emotional Self-awareness

  • Knows himself emotionally and is paired to his internal signals;
  • Understands the role played by his inner-feelings in his performance at work;
  • Sincere and trustable, capable of speaking of his emotions ;
  • Capable of making fun of his own weaknesses;
  • Predisposition to reflect upon his own actions;

Accurate Self-assessment

  • He know his limits and his highest assets, evaluating both with humor;
  • Skilled in understanding where he lacks competency;
  • Accepts feedback and useful criticism;
  • Knows when to ask for help;


  • Knows how to juggle with his strengths;
  • Assumes high responsibilities;
  • His confidence allows him to distinguish among others;

2. Self-management


  • He does not act on his impulses and emotions, he either knows how to channel them for the right scope;
  • Keeps his calm and “cold blood” during periods of high stress;


  • He lives according to his values;
  • He opens to others regarding feelings and beliefs;
  • He admits his mistakes and bring under analysis the inappropriate behavior of others;


  • He responds to different kinds of issues without losing their focus and energy;
  • Fight against ambiguities in the organization;
  • Flexible, ready to take action on various challenges;


  • High personal standards, aiming at breaking the records of both himself and the team;
  • Pragmatic, assigning himself well defined but challenging goals;
  • Capable of understanding risks;
  • Lifelong learner;


  • He spots opportunities and act upon them instead of waiting;
  • Doesn’t hesitate to step forth or even deflect some rules;


  • He doesn’t back off from high challenges,;
  • He sees obstacles as opportunities rather than threats;
  • He sees the best in every of his teammates;

3. Social Awareness


  • Capable to observe a whole range of emotional signals, even those latent in a person or a group;
  • Active listening skills;
  • Empathy helps to resonate with people with different backgrounds;

Organizational Awareness

  • Politically clairvoyant, capable to spot the important social networks and interpret the relationships of power;
  • He is aware of both written and unwritten organizational rules;


  • Nurture an emotional climate which allows the ones directly speaking with clients to keep relationships healthy;
  • He monitors his clients satisfaction, making sure they get what they want;

4. Relationship Management


  • Able to mobilize others towards a clear stated and attainable goal;
  • He mirrors what he expects from others;


  • This competence ranges from finding the ideal approach for a certain listener to the art of knowing to convince key players and find supporters;
  • Persuasive and charming when addressing to the group;

Developing others

  • Develop training, coaching and mentoring skills;
  • Understand other’s strengths, weaknesses and difficulties;

Change Catalyst

  • Know when a change is needed, when to challenge the status-quo;
  • Know how to find practical ways to fight against change;

Conflict Management

  • Knows how to draw out parties, understand each one’s perspective, and drive people to a common a agreement;
  • Takes into account both arguments and feelings of those arguing;

Teamwork and collaboration

Ciprian Paraschiv


I am a breed of SEO specialist and UX Design advocate. My strong engineering knowledge is key to reconcile the distinct goals of the two areas. I design with user’s delight in my mind, while not averting from optimizing conversion rates.